![]() The retailer warrants that all goods purchased by the customer will be of merchantable quality. ![]() Any returns after the date of warranty has expired will not be accepted by the retailer.įaulty goods responsibilities by the retailer: Returns for manufacturer’s defect must be received by the retailers prior to the expiration of the warranty period as listed on the customer’s invoice. If the cause is determined as wear and tear or operator’s negligence then all costs associated with the freight will be borne by the customer. If the goods are returned as a result of a manufacturer’s defect, then the process for return policy will apply with the exception of the freight component that will be covered by the retailer (in the form of a reimbursement of the customers freight costs) provided the cause of return is determined by the retailer to be manufacturer’s defect. ![]() If the customer requires products to be returned via freighting all costs for freight will be borne by the customer. You may take your item to any of the retailers stores listed in the location tab of the retailer’s website or call 1800 442 447 for details on how to return the product. All returns will require a copy of proof of purchase. The retailer reserves the right to determine that goods are unused at the time of return. Please contact us to discuss any issue you have with your product or order.Īny returns must be conducted within 30 days of purchase and must be in the original packaging and in an unused state. We do not normally accept the return of items purchased unless there is a problem with the item delivered. Orders are normally dispatched within 2 working days, and shipping times are estimated to be between 2 and 5 business days depending on the delivery location and any seasonal factors.Īll Transaction, delivery, refunds or return queries should be directed to our office on 1800 442 447 or to our email address Policy If delivery charges apply they will be included in the product description and in the shopping cart during purchase. If the item comes with Free delivery that will be included in the product description and in the options in the shopping cart. Most Products do come with Free Delivery but for larger, heavier items the Shipping costs normally depend on the size and weight of the product and your delivery destination. We deliver any Products using Australia Post, Star Track or other courier services. Any credit card or bank account details are processed through an application programming interface and are not hosted or stored by Generator Place.Īll invoices for products and services will processed before delivery via Electronic Funds Transfer (EFT). When purchasing products or services from Generator Place, these transactions will normally be conducted over the phone, online or via our website. Please contact us on 1800 442 447 for any special orders or to get answers to any questions you have about Generator Place orders. At this time we do not accept international orders. All Transactions are in Australian Dollars ($AUD) and are conducted in Australia.
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